WARRANTY & RETURNS

We know that sometimes a product doesn’t work out and sometimes sizing can be a challenge, so at Hyperwear we offer a 30-day customer satisfaction policy. 

We will issue an exchange on unused items purchased from Hyperwear.com within 30 days of receipt and returned to Hyperwear within 60 days.  Exchange items will not be shipped by Hyperwear until the returned item has been received.  If necessary the customer will be credited or charged the difference for non in-kind product exchanges.  For returns or exchanges through Amazon, Rogue or other site please contact reseller point of purchase to initiate.  

Please initiate your exchange or return request below where you will receive authorization and additional instructions.  Items must be returned to Hyperwear in good saleable condition and if possible in original packaging prior to the exchange product being shipped back to you.  

Return  and exchange shipping is at the customer’s expense and must be sent via a trackable method via FedEx, UPS or United States Post Office. Please allow 7-10 business days for processing once returned item is received by Hyperwear.  

*Sales and promotions are not retroactive.  Discounts may not be combined and coupons are valid on full price items only.

We know that sometimes a product doesn’t work out and sometimes sizing can be a challenge, so at Hyperwear we offer a 30-day customer satisfaction policy. 

We will issue a refund on unused items purchased from Hyperwear.com within 30 days of receipt and returned to Hyperwear within 60 days.  For returns or exchanges through Amazon, Rogue or other site please contact reseller point of purchase to initiate.  

Please initiate your exchange or return request below where you will receive authorization and additional instructions.  Items must be returned to Hyperwear in good saleable condition and if possible in original packaging prior to the exchange product being shipped back to you.  

Return  and exchange shipping is at the customer’s expense and must be sent via a trackable method via FedEx, UPS or United States Post Office. Please allow 7-10 business days for processing once returned item is received by Hyperwear.  

*Sales and promotions are not retroactive.  Discounts may not be combined and coupons are valid on full price items only.  

Hyperwear products are designed to last with proper use and handling.  We stand by our products so should you experience a defect or unusual wear and tear please reach out.  

We warranty our products to be free from defects in materials and workmanship under normal use for 12 months from date of purchase.  With proof of purchase your exclusive remedy under this warranty is that we will replace (one-time replacement), without charge* Hyperwear products purchased on Hyperwear.com, Amazon or other authorized seller site.  

This warranty does not apply to any unit which we determine has been subjected to abuse, alteration, neglect or misuse such as damage caused by sharp objects, rough and abrasive surfaces or mishandling according to our care and use guide.  Punctures and tears are not covered under our general warranty.  Please reach out to customerservice@hyperwear.com for repair guide.Please initiate your warranty request below for authorization and additional instructions.  Once approved items must be returned to Hyperwear (prepaid*) prior to any exchange product being shipped back to you.  

Please allow 7-10 business days for processing once returned item is received by Hyperwear.  

ONE YEAR LIMITED WARRANTY. ALL OTHER WARRANTIES, GUARANTEES OR REMEDIES ARE EXCLUDED INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

*For warranty replacements outside of the US return shipping on damaged product is not covered by Hyperwear and items must be returned by the customer via a trackable method.  If new product is requested on a warranty exchange Hyperwear will pay to ship new goods to the customer.

SEE TERMS OF USE HERE

1

SUBMIT FORM

Fill out and submit contact form below to initiate a return, exchange or warranty request on Hyperwear products purchased through Hyperwear.com*.

2

RECEIVE RMA

Receive a return/exchange/warranty merchandise authorization (RMA) form and number from Hyperwear. Please allow 2-3 business days for response and check your spam folder.

3

SEND YOUR ITEM

Once your return/exchange/warranty request is approved by Hyperwear please send your item(s) back to us according to the instructions we provide.

Returning items without an RMA or required information may cause a delay in processing and any shipping costs incurred as a result of this omission is at the customer’s expense. Hyperwear is not responsible for items lost during shipping.  Please keep tracking numbers until your request has been finalized. Allow 7-10 business days for complete refund or exchange.  Hyperwear will cover the cost of shipping for items returned or exchanged under warranty and items not covered under our warranty are to be shipped and paid by the customer.  

*Items purchased through Amazon must be returned through Amazon.  Please request returns through your Amazon customer account.  Items purchased through an authorized seller must be returned through the authorized seller.  In the event that the authorized seller requires assistance from Hyperwear we will facilitate an exchange.  Warranty claims may be submitted here for purchases made on Hyperwear.com, Amazon or other authorized seller site.

© 2020 HYPER WEAR INC. ALL RIGHTS RESERVED.THE H LOGO, HYPERWEAR, HYPERFIT, HYPER VEST, SANDBELL, HYPER ROPE, STEELBELL, SANDROPE, FIT RUCK, SOFTBELL AND WATERBELL ARE REGISTERED TRADEMARKS.HYPERTRAINING AND SIMPLE. POWERFUL. GEAR. ARE TRADEMARKS OF HYPER WEAR INC.