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WARRANTY & RETURNS
LEARN MORE OR INITIATE A RETURN
OUR RETURN/EXCHANGE POLICY

We know that sometimes a product doesn’t work out and at Hyperwear we offer a 30-day customer satisfaction policy.  We will issue a full refund or exchange on unused items purchased from Hyperwear.com* within 30 days of receipt and returned to Hyperwear within 60 days.  Please initiate your return or exchange request below for authorization and additional instructions.  Items must be returned to Hyperwear in good saleable condition and if possible in original packaging prior to any exchange product being shipped back to you.  Return shipping is at the customer’s expense and must be sent with tracking via FedEx, UPS or United States Post Office.  Please allow 7-10 business days for processing.  

OUR WARRANTY

Hyperwear products are designed to last with proper use and handling.  We stand by our products so should you experience a defect or unusual wear and tear please reach out.  We warranty our products to be free from defects in materials and workmanship under normal use for 12 months from date of purchase.  With proof of purchase your exclusive remedy under this warranty is that we will replace (one-time replacement), without charge*, Hyperwear products purchased on Hyperwear.com, Amazon or other authorized seller site.  This warranty does not apply to any unit which we determine has been subjected to abuse, alteration, neglect or misuse such as damage caused by sharp objects, rough and abrasive surfaces or mishandling according to our care and use guide.  Please initiate your warranty request below for authorization and additional instructions.  Items must be returned to Hyperwear, prepaid*, prior to any warranty exchange product being shipped back to you.  Please allow 7-10 business days for processing.  

ONE YEAR LIMITED WARRANTY. ALL OTHER WARRANTIES, GUARANTEES OR REMEDIES ARE EXCLUDED INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

*For warranty replacements outside of the US return shipping on damaged product is not covered by Hyperwear and items must be returned by the customer via a trackable method.  If new product is requested on a warranty exchange Hyperwear will pay to ship new goods to the customer.

1
Submit Request

Fill out and submit contact form below to initiate a return, exchange or warranty request on Hyperwear products purchased through Hyperwear.com*.

2
Receive RMA

Receive a return/exchange/warranty merchandise authorization (RMA) form and number from Hyperwear. Please allow 1-2 business days. PLEASE CHECK SPAM/JUNK EMAIL FOLDER IF YOU DON'T RECEIVE A RESPONSE.

3
Send Your Item

Once your return/exchange/warranty request is approved by Hyperwear please send your item(s) back to us according to the instructions we provide.

Returning items without an RMA or required information may cause a delay in processing and any shipping costs incurred as a result of this omission is at the customer’s expense. Hyperwear is not responsible for items lost during shipping.  Please keep tracking numbers until your request has been finalized. Allow 7-10 business days for complete refund or exchange.  

*Items purchased through Amazon must be returned through Amazon.  Please request returns through your Amazon customer account.  Items purchased through an authorized seller must be returned through the authorized seller.  In the event that the authorized seller requires assistance from Hyperwear we will facilitate an exchange.  Warranty claims may be submitted here for purchases made on Hyperwear.com, Amazon or other authorized seller site.